Insight from the returning customer

Institute of Hospitality Midlands presents “Insight from the returning customer”.

As the world of hospitality begins to open up in the UK, what plans can we make to be ready to welcome our guests again. How can we get up to speed quickly, and meet expectations. Our Founder and CEO Ciara, will be joined by Cav. Diego Masciaga, Customer Service Consultant, (formerly of The Waterside Inn at Bray) and by Leigh Cowlishaw, Director at HBAA for a panel discussion hosted by the Institute of Hospitality Midlands.


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